1. Do you offer delivery?

We currently offer local delivery within Manhattan, Brooklyn, and parts of Queens and New Jersey. You can check if your address is in our delivery zone by entering your zip code on any product page or during checkout.

1. Do you offer shipping?

We don’t currently offer in-house shipping, but we can help coordinate with a carrier. Email us at contact@shoptresi.com with your location and the items you're interested in.

2. What are your delivery hours?

We deliver in 4-hour time slots on Wednesday and Sunday from 8am - 6pm. You may only schedule slots at least 48 hours in advance. If you're in a time crunch / need another time, please email us and we will do our best to accommodate!

3. How much does delivery cost?

We offer free delivery on orders over $1,500! We charge delivery based on the size and delicacy of items.

To encourage bundling and sustainability, your total delivery fee equals the highest delivery rate of a single item in your cart. (i.e. if you order several small items and one large piece, you’ll only pay the large item rate.)

Our per item delivery fee is:

- $50 for small items (regular artwork, lamps, vases)

- $75 for medium items (side/end tables, stools, chairs, regular rugs, ottomans, mirrors, large artwork)

- $100 for large items (couches, tables, cabinets, dressers, desks)

- $150 for extra large items (buffets, full-size wardrobes, extra long dining tables)

- We also charge an additional $50 fee if something is particularly delicate, such as containing beveled glass, polished wood, marble, or carvings. This also includes custom framed paintings.

You can get a delivery quote on any item by filling in your qualified zip code on the cart or product pages.

4. Do I need to be there for delivery?

Yes, someone must be present upon arrival. You’ll receive a message when we’re en route within your time slot and can track the ETA. If someone else will sign for you, email us their contact info in advance for confirmation.

Our team will call when they’re 5 minutes away and wait up to 10 minutes at your door. If no one answers, you’ll need to reschedule and pay for a new delivery appointment.

5. What if my item doesn't fit through the door of my home?

You are responsible for checking whether the item measurements will fit through your door / hallways. If our movers are unable to fit your item upon delivery, we will refund your order excluding the delivery fee and charge a 15% restocking fee.

6. What if I have to reschedule a delivery?

You may reschedule up to 48 hours before your appointment by emailing contact@shoptresi.com with your order number. Cancellations or changes made within 48 hours will incur both the original delivery and re-delivery fees.

1. Can I pick up my order if my address is not within your delivery area?

Yes! We offer free local pickup from our warehouse in Ridgewood. Once you've scheduled a date and time slot, we'll have your item ready to load onto your vehicle, free of charge.

2. How do I schedule a pickup?

To schedule a pickup, simply select the "Local Pickup" option on the cart page and choose a day and time slot that works for you (a 48-hour notice is required). We'll send you a confirmation email with the pickup details.

3. What are your pickup hours?

Our pickup hours are at 2-hour time slots on Monday, Wednesday, and Friday from 10am - 6pm. If you need to schedule a pickup outside of these hours, please contact us!

Delivery: Once we deliver the item to your house, we will ask you to inspect that the item matches the description (including flaws, defect, and damages) and sign upon delivery. All sales are final after signing.

Pickup: Similar to delivery, we will ask you to inspect the item before we load it onto your vehicle and ask for your signature. Once loaded and signed, all sales are final.

We source all branded antique furniture, decor, and artwork from veritable galleries, auctions, and estates. We take great care to ensure that all items we offer for sale are accurately represented in terms of their condition and provenance. We prioritize items with certificates of authenticity and manufacturer receipts.

However, we are not certified authenticators or appraisers, and as such, we cannot guarantee the authenticity of any of the items we sell. We rely on the information and certificates provided to us by our sources and it is important to note that authenticity is often subjective and can be subject to interpretation.

Therefore, we strongly encourage our customers to conduct their own research and due diligence regarding any item they are considering purchasing from our store. This may include consulting with independent appraisers or experts in the relevant field to verify the authenticity of the item. We also encourage you to reach out to us if you have any inquiry on the origin of a specific item and we'd be happy to give you more details.

By purchasing from us you agree to release us from any liability related to the authenticity of the items sold through our store. You also acknowledge that you have conducted your own research and due diligence to the best of your ability, and that any purchasing decisions you make are based on your own judgment and at your own risk.

However, we take pride in offering unique and high-quality secondhand and antique furniture, and we are committed to transparency and honesty in our business practices. Thus, if you have appraised an item that you've received and believe it to be inauthentic, please reach out to us immediately. We will inspect our source, and given our findings and discussion, refund you if need be.

For branded items, our estimated retail price for items are based on similar market offerings from the brand and is only an estimate. If the brand is no longer in business or not offering similar products, we base our estimated value on the average price of what a secondhand item of the brand is listed as.

For items in which we cannot confirm the brand, we usually do not provide an estimated retail price, unless they are common enough / specific to a certain era for us to be able to estimate based on the larger market offerings.

We make every effort to provide accurate pricing information, but please keep in mind that pricing is subject to change and may vary based on a variety of factors, such as the condition of the item, the rarity of the item, and the location of the seller. Our estimated retail price is intended to serve as a helpful reference point for our customers, but should not be relied upon as an exact representation of the item's value.

We encourage customers with questions about an estimate of a specific item to feel free to reach out to inquire more.