Frequently Asked Questions

What are your delivery policies?

1. Do you offer delivery?

Yes, we currently offer local delivery within Manhattan, Brooklyn, and surrounding neighborhoods in Queens. You can check whether your address is within the delivery zone by entering your zip code on each product page as well as during checkout.

1. Do you offer shipping?

We donโ€™t currently offer in-house shipping, but we can help coordinate with a carrier.

2. What are your delivery hours?

We offer local delivery at 4-hour time slots on Mondays from 8am - 8pm, and Wednesdays and Saturdays from 8am - 4pm. You may only book slots scheduled at least 48 hours in advance. If you're in a time crunch or have a conflict and need another time, please email us and we will do our best to accommodate!

3. How much does delivery cost?

We offer free delivery on your first order and all orders over $1,500! We charge delivery based on the size and delicacy of items.

To encourage bundling and sustainability, your total order delivery fee is equal to the highest delivery fee of a single item within your cart (i.e. if you have a few small items and one large item in your cart, you will only be paying the rate of the large item).

Our per item delivery fee is:

- $30 for small items (regular artwork, lamps, vases)

- $50 for medium items (side/end tables, stools, chairs, regular rugs, ottomans, mirrors, large artwork)

- $100 for large items (couches, tables, cabinets, dressers, desks)

- $150 for extra large items (buffets, full-size wardrobes, extra long dining tables)

- We also charge an additional $50 fee if something is particularly delicate, such as containing beveled glass, polished wood, marble, or carvings. This also includes custom framed paintings.

You can get a delivery quote on any item by filling in your qualified zip code on the cart or product pages.

4. Do I need to be there for delivery?

Yes, there needs to be a person upon arrival for us to deliver. We will contact you when we are on our way within your time slot, and you will be able to track the eta. If you would like someone else to sign for you, you must email us in advance their contact information for us to confirm delivery.

The delivery team will call you when they are 5 minutes away. Once they arrive, they will wait 10 minutes at your door. After that, if nobody answers, you will need to reschedule and pay for a new delivery appointment.

5. What happens if I have to reschedule a delivery?

You can only reschedule a delivery at least 48 hours ahead of your appointment. Please email us at with your order number to reschedule. If you cancel a delivery within 48 hours, you will be charged for that delivery as well as for your new delivery.

What are your pickup policies?

1. Can I pick up my order if my address is not within your delivery area?

Yes! We offer free local pickup from our warehouse in Ridgewood. Once you've scheduled a date and time slot, we'll have your item ready to load onto your vehicle, free of charge.

2. How do I schedule a pickup?

To schedule a pickup, simply select the "Local Pickup" option on the cart page and choose a day and time slot that works for you (a 24-hour notice is required). We'll send you a confirmation email with the pickup details.

3. What are your pickup hours?

Our pickup hours are at 2-hour time slots on Mondays from 8am - 8pm, Wednesdays from 8am - 4pm, and Saturdays from 10am - 4pm. If you need to schedule a pickup outside of these hours, please contact us!

What is your return policy?

Delivery: Once we deliver the item to your house, we will ask you to inspect that the item matches the description (including flaws, defect, and damages) and sign upon delivery. All sales are final after signing.

Pickup: Similar to delivery, we will ask you to inspect the item before we load it onto your vehicle and ask for your signature. Once loaded and signed, all sales are final.

What is your authentication process for branded items?

We source all branded antique furniture, decor, and artwork from veritable galleries, auctions, and estates. We take great care to ensure that all items we offer for sale are accurately represented in terms of their condition and provenance. We prioritize items with certificates of authenticity and manufacturer receipts.

However, we are not certified authenticators or appraisers, and as such, we cannot guarantee the authenticity of any of the items we sell. We rely on the information and certificates provided to us by our sources and it is important to note that authenticity is often subjective and can be subject to interpretation.

Therefore, we strongly encourage our customers to conduct their own research and due diligence regarding any item they are considering purchasing from our store. This may include consulting with independent appraisers or experts in the relevant field to verify the authenticity of the item. We also encourage you to reach out to us if you have any inquiry on the origin of a specific item and we'd be happy to give you more details.

By purchasing from us you agree to release us from any liability related to the authenticity of the items sold through our store. You also acknowledge that you have conducted your own research and due diligence to the best of your ability, and that any purchasing decisions you make are based on your own judgment and at your own risk.

However, we take pride in offering unique and high-quality secondhand and antique furniture, and we are committed to transparency and honesty in our business practices. Thus, if you have appraised an item that you've received and believe it to be inauthentic, please reach out to us immediately. We will inspect our source, and given our findings and discussion, refund you if need be.

How do you estimate the retail price of an item?

For branded items, our estimated retail price for items are based on similar market offerings from the brand and is only an estimate. If the brand is no longer in business or not offering similar products, we base our estimated value on the average price of what a secondhand item of the brand is listed as.

For items in which we cannot confirm the brand, we usually do not provide an estimated retail price, unless they are common enough / specific to a certain era for us to be able to estimate based on the larger market offerings.

We make every effort to provide accurate pricing information, but please keep in mind that pricing is subject to change and may vary based on a variety of factors, such as the condition of the item, the rarity of the item, and the location of the seller. Our estimated retail price is intended to serve as a helpful reference point for our customers, but should not be relied upon as an exact representation of the item's value.

We encourage customers with questions about an estimate of a specific item to feel free to reach out to inquire more.

What should I do if I mistakenly search for Tressi instead of Tresi?

We understand that "Tressi" is a common misspelling of our website name, Tresi. If you accidentally search for "Tressi" instead of "Tresi," don't worry! You'll still find us. Our website is optimized to appear in search results for both spellings. Just click on the link to our site, and you'll be directed to the correct page. Thank you for visiting Tresi!